Cancellation Policy

Both carriers and senders can cancel through the DakBox platform. Our cancellation rules are designed to protect both parties fairly and to maintain trust across the DakBox marketplace. This policy should be read together with our Refund Policy.

When a carrier cancels a confirmed booking:

• The sender receives a full platform fee refund.
• The carrier's trust score is reduced.
• More than 2 unjustified cancellations in 30 days results in a formal strike.
• 3 strikes = permanent account suspension.
• Carriers must provide a reason for cancellation. Medical emergencies, flight cancellations, and family emergencies are accepted without a strike.
• "Changed my mind" cancellations without a valid reason always result in a strike.

When a sender cancels a confirmed booking:

• 50% platform fee refund.
• No strike issued to the sender.

• No platform fee refund.
• No strike to the sender (first occurrence).
• Repeat within-48h cancellations (3 or more) result in an account review.

• Cancellation is not possible once the item is with the carrier.
• The sender must contact DakBox support if the matter is urgent.

Cancel anytime, with no fee.

Full refund minus a processing fee (3% of the total).

• Partial refund only — the actual Japan purchase cost and domestic shipping are non-refundable.
• The DakBox service fee is fully refunded.

• No cancellation is possible.
• Contact DakBox immediately if there is an emergency.

Through the DakBox app or website:

1. Go to your booking or order in the dashboard.
2. Click "Cancel Booking" or "Cancel Order".
3. Select a reason from the dropdown.
4. Confirm the cancellation.

If a carrier cancels their entire trip posting:

• All confirmed bookings on that trip are automatically cancelled.
• All affected senders receive a full platform fee refund within 24 hours.
• The carrier receives a strike for each booking that was confirmed and cancelled this way.