Legal

Refund Policy

Last updated: July 2026 · Version 1.0

1. Overview

DakBox is a peer-to-peer marketplace platform connecting senders and shoppers with independent travelers ("carriers") between Japan and Bangladesh. DakBox currently charges 0% platform fee on trip bookings — travelers keep 100% of the carrier fee, which is paid directly between the sender and the carrier. DakBox does not hold, control, or collect any portion of the carrier fee, and therefore has nothing to refund at the platform-fee level (see Section 2).

For the DakBox Shop proxy shopping service, refunds are governed by Section 3 below, which reflects the actual costs DakBox incurs when sourcing items in Japan.

2. Platform Fee Refunds (currently 0%)

DakBox currently charges no platform fee on trip bookings, so there is nothing collected at booking to refund. The tiers below describe how a platform fee refund would apply if DakBox charges one in the future.

Full refund — 100% of platform fee returned
  • The carrier cancels the booking for any reason.
  • The carrier fails to make contact within 48 hours of booking confirmation.
  • The carrier does not show up at the agreed handover location and time.
  • The trip is cancelled by the carrier before departure.
  • DakBox cancels the booking due to carrier verification failure.
Partial refund — 50% of platform fee
  • The sender cancels more than 48 hours before the carrier's departure date.
  • Mutual-agreement cancellation where both parties agree.
No refund
  • The sender cancels within 48 hours of the carrier's departure date.
  • The item has been handed over to the carrier (the booking is active).
  • The sender provided incorrect item information leading the carrier to refuse the item at handover.

3. Shop Service Refunds

This section applies to the DakBox Shop proxy shopping service, where DakBox sources an item in Japan on the customer's behalf.

Full refund
  • DakBox cannot source the item (out of stock, unavailable, or discontinued).
  • The item arrives significantly different from its description.
  • DakBox cancels the order before purchasing the item.
Partial refund — based on actual costs incurred
  • The item has been purchased but the customer cancels before carrier assignment — the refund is the amount paid minus the Japan purchase price and domestic shipping already paid.
No refund
  • The item has already been carried to Bangladesh by a traveler.
  • The customer provided an incorrect delivery address causing a failed delivery.

4. How to Request a Refund

Contact DakBox within 48 hours of the issue occurring, and include your Order/Booking ID, the reason for your refund request, and any supporting evidence (photos where applicable).

💬 WhatsApp (Dhaka): +8801912555515

💬 WhatsApp (Japan): +81-08061144557

📧 Email: [email protected]

5. Refund Processing Time

  • Approved refunds are processed within 7 business days.
  • Refunds are returned to the original payment method (bKash, Nagad, or card).
  • DakBox will contact you via email or WhatsApp to confirm the refund has been initiated.

6. Disputes

If a refund request is declined and you disagree with the decision, you may escalate by emailing [email protected] with the subject line "Dispute Escalation — [Booking/Order ID]". DakBox commits to respond within 3 business days.

7. Bangladesh Bank Compliance

All refunds are processed through Bangladesh Bank approved payment channels in compliance with applicable Bangladesh Bank guidelines on digital payment systems.

Operator & Contact

Khantoyo (個人事業主), Amagasaki, Hyogo, Japan

Authorized Japan Agent of DakBox Ltd. (Bangladesh — registration pending)

Dhaka office: Shop #03, 4th Floor, Rajuk Commercial Complex, Azampur, Uttara, Dhaka-1230

Phone / WhatsApp (Dhaka): +8801912555515 · WhatsApp (Japan): +81-08061144557

Email: [email protected] · Website: dakbox.jp

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